Needs Analysis When Selecting a B&D Compressed Air System

First, we conduct a detailed customer needs analysis to understand your specific requirements and operating conditions to provide the best solution. We also offer a site audit to identify potential corrective actions.

Detailed guide

1. Initial contact

Description: Establishing initial contact with the client to gather basic information about their needs and expectations.

Question examples:
– What are the main uses for compressed air in your facility?
– Have any issues been noticed with your current compressed air system?
– What are your future business growth plans that may impact your compressed air demand?

Activities: Phone call, meeting or video conference: Contact the customer to discuss their needs and expectations. Questions about current issues and challenges related to the compressed air system.

Initial Survey: We complete a survey that will help gather detailed information about the current system, expectations and problems.

The survey should include questions about:
– Current air usage.
– Problems with the current system.
– Future needs and expectations.

Supporting Materials:
– Sample Interview Questions.
– Pre-Survey Template.

2. Detailed Technical Analysis

Description: Conduct a detailed technical analysis to understand the client’s specific needs and evaluate the current system.

Supporting materials:
– Tools for measuring pressure and air flow.
– Energy audit report templates.
– Photos and videos from site visits.

Activities:
– Site visits: We visit the customer’s site to assess the current compressed air system. We focus on identifying problems and potential areas for improvement.
– Energy and pressure measurement: We perform accurate measurements of energy consumption, pressure, flow and air quality. We use the right tools and technologies to obtain precise data.
– Energy audit: We conduct an energy audit to identify opportunities for energy savings and system efficiency improvements.

3. Preparation of Recommendations

Description: Based on the collected data, we develop detailed recommendations for suitable compressed air system components.

Activities:
– Data analysis: We analyze the data collected during visits and audits. We focus on identifying the main problems and areas for improvement.
– Report preparation: We prepare a report containing recommendations for suitable compressors, dryers, filters, tanks, control systems, ventilation and piping.
– Report presentation: We present the report to the client, discussing possible solutions and the benefits resulting from their implementation.

Supporting Materials:
– Recommendation Report Template.
– Sample Presentations.
– Client Presentation Videos.

If you have any questions or need additional information, please contact us. We are here to help!

I hope this guide will be helpful in understanding and implementing the customer needs analysis process for compressed air systems.

Materials available to sales engineers:
– Photos: A gallery of photos from different stages of the analysis process.
– Videos: Instructional videos showing key stages of the needs analysis.
– Documents: Examples of completed surveys, audit reports.